About LetterNine

Local experts whomake IT easy

A hands-on team in Cleveland and Charlotte, rewriting what managed IT should be.

N°01The story

Cleveland, Ohio The LetterNine backstory

The LetterNine backstory

LetterNine was founded to bring enterprise-level IT to small businesses - without the corporate nonsense. What began in Cleveland is now a hands-on team serving clients across Ohio and the Carolinas.

Two decades on, the commitments haven't moved: flat pricing, local support, security first. The MSP industry got comfortable. We didn't.

The LetterNine team Cleveland & Charlotte

The MSP industry
got comfortable.

We didn't. Flat pricing, local support and security first are not positioning statements here, they are the three things the whole company is arranged around.

See what we do

N°02The people

Driven by people, not process

Every engineer and strategist here shares one goal: make IT easier for your business.

Phil Rodopoulos

Chief Executive Officer

Phil founded LetterNine on one idea: business IT should be easy. With over 25 years of experience, he has helped hundreds of small and midsize businesses across Northeast Ohio and the Charlotte metro run more smoothly and worry less. When he is not removing the friction from IT, you will find him flying - a lifelong pilot who is, by his own admission, most likely to get distracted by airplanes.

Peter Rodopoulos

Chief Operating Officer

Peter keeps day-to-day operations running so clients get consistent, dependable service every time they reach out - the steady hand behind the scenes.

Eric Miller

Chief Commercial Officer

Based in Charlotte, Eric has been part of the LetterNine family for over 20 years. A former regional CIO and a decade-long management consultant at Ernst & Young, he works closely with clients to design technology that fits their business. Off the clock: golf, tennis, and travel.

N°03The values

The difference you'll feel from day one

The promises every client experience is built on.

We communicate clearly

Honest updates, no jargon, and real access to the people managing your IT. Less confusion, faster results, stronger relationships over time.

We move quickly

Fast responses from our local team keep your business running. We do not outsource support, so you get real answers, not ticket delays.

We respect your budget

Fixed, all-inclusive pricing with no block hours or hidden fees. We simplify budgeting and eliminate surprise costs.

We build long-term trust

A one-year agreement, never a multi-year lock-in. We focus on service that makes you want to renew, because you know we will be there when it matters.

We handle everything

From servers to software, we manage it all under one roof. Fewer vendors to juggle, more reliable performance day in and day out.

We focus on your goals

Our services are built around your needs, not ours. We align technology to your workflows so you can grow without tech headaches.

N°04The proof

25+ Years of experience

2 Local offices: Cleveland & Charlotte

100% Local support, no offshore

1 yr Agreement term, not multi-year

Let's make your IT easy

Downtime, security worries, unreliable support - whatever brought you here, we'll take the weight off.

Get your free IT assessment

or call 440-546-4995