Pricing, in plain English

Flat-rate IT pricing,explained

Most IT companies say "flat rate" and stop there. Here's exactly what one monthly number covers, what gets quoted up front, and why the invoice is never a surprise.

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N°01The idea

One number. Nothing hidden behind it.

The whole idea, in three plain points.

01

One monthly rate per workstation

One predictable price for each desktop and laptop we manage. Servers and network gear are add-on components, so you only pay for what you actually have. Add a workstation as you grow and your bill changes by that known amount, never a mystery line item.

02

Support is unlimited

No ticket caps, no block hours, no meter running while you describe the problem. A busy month costs you exactly the same as a quiet one, which is the whole point of a flat rate.

03

Projects are quoted first

Work that changes your environment in a planned way (a migration, an office move, a server refresh) is scoped and quoted in writing before anything starts. You approve the number first, every time.

N°02The line

Covered every month vs. quoted up front

Day-to-day IT is in your flat rate. Big one-off work is quoted in writing first.

Covered by your flat rate

  • Unlimited help desk, remote and on-site
  • Break/fix on the devices and apps we cover
  • Password resets, lockouts, permissions
  • Routine onboarding and offboarding
  • Patching, updates and monitoring
  • The security layers in your plan
  • Vendor coordination on your behalf
  • Routine moves, adds and changes

Quoted up front, in writing

  • Projects: migrations, rollouts, office moves
  • Server, firewall or switch refreshes
  • Onboarding waves (more than 8 in 30 days) and any acquisition or move
  • Hardware, software and licensing costs
  • Network cabling and custom development
  • Third-party vendor and manufacturer fees
  • Anything outside your plan and components

Where the line sits: Support restores or maintains what you already have, and it's unlimited. A project changes your environment in a planned way, and it's always scoped and quoted before anything starts. Difficulty doesn't decide it: a hard fix is still support, and an easy but planned rollout is still a project.

You always see the number before we start. That is the whole point of flat-rate.

N°03The number

From "what does it cost?" to a fixed price

Three steps to a real, predictable monthly number.

01

Free assessment

We look at your setup, the workstations we would manage, and where the risks are. No cost, no obligation, no pressure.

02

Pick your plan

Core, Secure, or Complete, based on how much protection and strategy you want. The plans are right below.

03

One fixed monthly price

Your plan rate times the workstations we manage, plus any server or network components you carry. That is your number, and it stays put until you change it.

N°04The package

One package. Nothing to decline.

One package, not a ladder of tiers. Everything in it is required by our technology standards, so there is nothing to decline and no "upgrade for security" conversation later.

Starting at $125 per workstation / month

A quote shows a few different lines because the meters differ, not because anything is optional. Each one is counted automatically rather than self-reported.

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Support

  • Unlimited help desk, remote and on-site
  • No ticket caps and no visit caps
  • User onboarding and offboarding
  • A named senior escalation path

Management

  • Monitoring and alerting
  • Operating system and third-party patching
  • Asset inventory and documentation
  • Microsoft 365 administration
  • Vendor liaison for covered systems

Security

  • Managed endpoint detection and response
  • Multi-factor authentication and conditional access
  • Email security and phishing defence
  • DNS and web filtering
  • Security awareness training
  • Backup with tested restores

Governance

  • AI governance baseline and shadow-AI discovery
  • Written technology standards
  • Semiannual technology review
  • Annual risk review

People without their own computer are covered too. Field staff, shift workers sharing a station and executives on personal laptops still carry email security, backup and training, so nobody falls through a gap just because they do not have a desk.

No block hours. No hidden fees. No multi-year lock-in. Our agreements run for a one-year term - not a multi-year lock-in. Twelve months, renewing annually. Any rate change is by mutual agreement, capped at five percent, and never before an anniversary.

Support runs Monday to Friday, 8:30 a.m. to 5:00 p.m. Eastern. After-hours and weekends are best effort on every plan. If you need a committed response outside business hours, guaranteed after-hours support is an add-on.

N°05The components

Only pay for what you actually have

Servers and network gear are separate components rather than baked into everyone's rate. Add what fits, skip what doesn't.

01

Server management

Windows Server, Active Directory and Hyper-V, administered and monitored. Priced per server.

02

Network management

Firewall, router, switch and Wi-Fi management, secure remote access (VPN), and bandwidth monitoring. Priced per site or device.

03

Microsoft 365 tenant management

Provisioning, licensing, OneDrive and SharePoint administration for additional tenants.

04

Advanced email & endpoint protection

Check Point Harmony layered on top of your plan's baseline protection.

05

Backup for Microsoft 365

Datto SaaS Protection: a separate backup of your mailboxes, OneDrive and SharePoint data, because Microsoft does not keep one for you.

06

Security awareness training

Simulated phishing and ongoing training, without moving up to Complete.

07

Guaranteed after-hours support

Committed response outside business hours, beyond the best-effort baseline.

N°06The contrast

Flat-rate vs. the old hourly way

It's not just the price - it's what your IT company is paid to do. Flat-rate puts us on your side.

How you are billed
By the hour or per ticket
One fixed monthly rate
A busy month
Costs more, right when you need help most
Costs you nothing extra
What we are paid to do
Bill more when things break
Keep problems from happening
Budgeting
Different, and hard to predict
Same number every month
Surprise invoices
Common: hidden fees and overages
None, projects quoted up front
N°07The questions

Straight answers about the bill

What does "per workstation" mean?
We price per workstation - the desktops and laptops we manage. Servers and network gear are add-on components, so you only pay for them if you have them. Phones, tablets and printers are supported for your team but never counted. Prices start at $75 per workstation per month on Core, $100 on Secure, and $125 on Complete. Your exact number depends on your components and is fixed in writing before you start.
What does "unlimited support" actually mean?
Exactly what it says: no ticket cap, no visit cap, no block hours. Support restores or maintains what you already have, and it's unlimited. A project changes your environment in a planned way, and it's always scoped and quoted before anything starts. Difficulty doesn't decide it: a hard fix is still support, and an easy but planned rollout is still a project.
What hours are you available?
Business hours are Monday to Friday, 8:30 a.m. to 5:00 p.m. Eastern, and unlimited support runs across all of them. After-hours and weekends are best effort on every plan. If you need a committed response outside business hours, guaranteed after-hours support is an add-on. Note that 24/7 monitoring and response, our systems watching yours around the clock and our team acting on what they see, is included from the Secure plan up, and that is a different thing from help desk hours.
Will my bill change from one month to the next?
Only when your workstation count, components, or plan changes, and always by an amount you already know. There are no usage meters and no per-ticket fees.
What is not included in the flat rate?
Project work of any kind, hardware and parts, software and licensing, third-party vendor fees, network cabling, custom development, and technology outside the platforms we support. Onboarding waves also count as projects: routine hires and departures are folded in, but more than eight in a rolling 30 days, or anything driven by an acquisition or a move, gets scoped. All of it is quoted up front, in writing, so it never lands as a surprise on an invoice.
What if I need something outside my plan?
You still get a yes. It just might be a quoted yes. If it is something we do, we scope it and price it and you approve it before work starts. If it is something we do not support, we refer you to a vetted partner rather than leave you stuck. The process decides, not whoever happens to pick up the phone.
How long is the agreement?
Our agreements run for a one-year term - not a multi-year lock-in. We would rather earn the renewal than trap you in a five-year deal you regret by month three. Your rate and what it covers are both in writing before you sign.
Is security an extra cost?
The security layers in your plan are part of your flat rate, never an upsell on top of it. Which layers you get depends on the plan: Core covers baseline endpoint protection and patching, and Secure adds 24/7 monitoring and response, MFA (a second check beyond your password), managed EDR (software that catches and stops threats on your devices), email security, and tested backups.

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