Privacy policy

We're an IT security company - protecting information is the job. That applies to yours too. This policy explains, in plain English, what we collect on this website, why, and what we do with it.

What we collect

If you fill out our contact form, we collect what you type in: your name, email address, and anything optional you choose to add (company, phone number, and your message). That's it - we don't buy data about you or collect anything behind the scenes beyond what's described below.

Our contact form uses Cloudflare Turnstile to block automated spam. Turnstile may process technical details about your browser to tell humans from bots; it does not show you puzzles or track you across other sites.

Our website is hosted on Vercel, which keeps standard server logs (such as IP addresses and pages requested) to operate and secure the service.

How we use it

We use your contact details for exactly one thing: responding to your request. If you asked about our services, we may follow up about that conversation. Every follow-up email includes a working unsubscribe link, and opting out takes one click - no hoops, no "are you sure" pages.

We never sell your information. We never share it with third parties for their marketing. No spam, ever - that's a promise printed right on the form, and this policy is how we keep it.

Where it lives and how it's protected

Form submissions are stored in our customer-relationship system, hosted on Supabase, with access restricted to LetterNine staff. We apply the same security standards we sell: least-privilege access, encryption in transit, and no credentials in places they don't belong.

Website analytics

We measure how people find and use this site with our own analytics - built and run in-house, not a third-party tracker that follows you around the web. We designed it to collect as little as possible:

Before you make a choice, we only count anonymous pageviews so we know which pages are useful. We do not set a lasting identifier and we do not try to recognize you on a return visit.

If you accept analytics, we record the pages you view in a visit, how you arrived (the site or search that referred you), and basic device and browser type, and we keep a single first-party identifier so we can recognize a return visit. You can decline this with the banner, and declining still lets the site work normally.

We never store your raw IP address. Your IP is converted into a one-way code the moment it reaches our server and the original is discarded - it is used only to look up the city/region and the business an address belongs to, never to identify you personally. To recognize the company behind a visit we may keep a coarse network identifier (the broad address block, never your full address), which we check against a business-data provider. Any company we recognize is identified at the organization level only; we do not de-anonymize individual visitors. We record your consent choice (and any later change) so we have a clear, dated record of it.

Cookies and tracking

This site does not use advertising trackers or sell your activity to anyone. We store your light/dark theme preference and, if you accept analytics, the first-party identifier described above - both stay in your browser and are never shared.

Your choices

Want to see what we have about you, correct it, or have it deleted? Just ask. Email sales@letternine.net or call 440-546-4995, and a real local person will take care of it.

Changes to this policy

If we change how we handle your information, we'll update this page and the date at the top. We won't quietly expand what we collect.

Questions

This stuff matters, and we're happy to talk about it. Reach us at sales@letternine.net or call 440-546-4995.