Don't takeour word for it

LetterNine provided prompt assistance working with me to quickly solved my problem with re-gaining access to my outlook email on a new phone (replacing a lost phone). They made this easy and walked me right through the process, so I was ready to go within 5 minutes.

I have received great service over the years from Letternine. Great & friendly support and quick problem-solving skills stand out as main reasons for working with this group. Couldn't be happier or more satisfied.

Tyler was totally prepared for what needed to get done and completed the process easily and quickly making sure I had access to everything I needed. He is very easy to work with and understands what I am saying even when I don't! Thank you Tyler for making my job easier.

Letternine is the best consulting service that I have had the pleasure working with in my 20+ years as a software programmer.

Jacob responded in timely manner and was able to resolve issue I was having.

I give LetterNine a perfect score for its prompt, courteous, and competent service.

Very down to earth and easy to talk to.

Prompt assistance!

Ken Uhlik - IT manager at Cuyahoga County Health. Letternine has been our Micrososft provider for over 20 years. Thet go beyond to help us running efficiiently in our daily operations

L-9 provides very efficient and effective service. We consider them a valued partner as opposed to a vendor.

All representatives are extremely professional and astute at quickly solving any and every problem that arises. If we have to leave a message it is immediately responded to! They are the best!!

Tyler was very thorough and quickly resolved the issue for me. Much appreciated!

Fast and accurate response, as always!!

Jacob did a great job finding and resolving the issue quickly.

Quick response and attentive to requests/issues. Solved problems quickly and communicated very well during the process.

The support here is excellent! They always solve my problems in a timely manner.

LetterNine always solves my problems quickly and the level of technical competency is very high.

Letternine is very professional and efficiently takes care of any IT request in a friendly and timely manner.

When I write the LetterNIne Team it's like having the "bat phone" someone always answers and works on my issues immediately. I am thankful for their prompt and courteous service. Shout out to Mike and Phil for going above and beyond for me and my team!

Tyler is always so willing to help!

Quick response to any issues we may have followed by a quick fix. Great group of people to have our backs.

My company has been doing business with Letternine for about 15 years, and I couldn't ask for better service. Phil and the staff at Letternine have always gone above and beyond when it comes to our customer service requests, delivering high quality work with remarkable response times.

I truly enjoy working with LetterNine. Their team is highly responsive and consistently resolves issues quickly. They are always patient and attentive, and even when I’m not familiar with their terminology, they’re able to understand my needs and provide clear, effective support.

LetterNine always does a great job of fixing our IT issues quickly. They assisted us in getting our new Mentor location up and running and had one of their IT team members (Jake) who stayed on site until Midnight to get the job done! Excellent service!

Fast and cordial. LetterNine gets the job done right, and quickly.

Finished the laptop set up in a timely manner. Best IT team I've ever worked with.

I'm by no means a IT guy myself but proficient enough to take care of at least the basic things. I've been struggling with insufficient space issues with my laptop for probably 6 months now and got to a point where I really had done everything I could think of. Turns out I had over 700+GB of temporary files that were kind of tricky to purge. Tyler came in and took care of it in less than 20 mins. Huge help!! Thanks again!

Great service. Knowledgeable staff, always able to solve my issues. Always available when there are questions. Highly recommend them.

Every time we have run into any issues, whether computer related or user error they come to the rescue immediately and with extreme professionalism and patience!!!

My company has been a business partner with Letternine for more than 15 years. In my experiences, Phil and the team at Letternine have demonstrated an expert-level knowledge of the IT industry, and their customer service is second-to-none.

Alex makes my life easier. He quickly and efficiently resolves my printer problems! Thank you Alex!

Tyler Rush was great! Appreciate him working with my timeline and taking care of my needs so quickly!

Your team is the best. Very knowledgeable, responsive and always friendly. Just what we need, creative thinkers that can handle any request we throw at them. Never a doubt that Letternine has us covered.

We have had Letternine as our IT group for many many years. Phil and his team are great to work with. I get email updates of issues that may have occurred if we are not in the office. They are quick to respond first thing in the morning or anytime during the day. If something can not be fixed remotely, they immediately head to our office. They have even come in on a Sunday to make sure our systems were good to go for Monday AM. I highly recommend this group.

If I have an issue, they fix it. I've not had an issue yet that they couldn't resolve and in a timely manner. What more could a person ask for? I mean, if they brought donuts with them when they came to physically handle an issue, I'd give them an eleven. So, there actually is room for improvement.

Just joined LetterNine and first day asked them a couple questions that I have had on my two computers and they were so fast and did an excellent job fixing my issues. Jake was great to work with!

Ease of access when reporting issues and great response time to correcting/assisting with issues.

Prompt response and help

Quick response, and they stay on a problem until it's solved.

Great service!

The gentleman that assisted me was very friendly and helpful. He was patient and continued attempting to fix the problem until we did find the solution. Great experience!

Everyone I have dealt with is extremely responsive and helpful. They make everything easy to understand!!

Extremely responsive, experienced, and dedicated to fix any technical issue.

The responsiveness of the Letter 9 team is excellent including from the leadership when you have a question outside of the typical ticket issue. Their responsiveness is better than any inhouse IT department I have ever had at past companies. They truly resolve the issues and help control costs fairly well in trying to fix vs. replace or doing so in the lowest cost way possible. They also look ahead and are proactive in letting us know what we need to do technically in our network or hardware upgrades. The thought leadership is definitely there as IT advisors for me being a non-IT guy in charge of IT. L9 is a well-run company, and they support us very well.

All of the technicians are extremely patient, professional and capable, always solving any issues that arise on a very timely basis!!

I give them my problems. They make them go away. They might get a score of eleven if they were to bring donuts every once in a while. (hint hint)

Efficient responses with clear communications - addressed concerns quickly & cleanly!

The team at LetterNine is awesome! They are always prompt with their response & they always find a solution.

LetterNine has always been extremely responsive solving issues and finding solutions.

Helped get my email back up and running within 2 minutes!

Letter Nine has always been very prompt in my requests. Their timely response is much appreciated and helps in getting back on track for the work day. They always have quick solutions and pleasant personnel.

Very helpful and patient through guiding me accessing my email

LetterNine was very prompt with the response.

quick & helpful as always... you guys rock.!

Very helpful when I was deciding the best laptop option for my needs. Quick turnaround from ordering to delivery to setup. Informative and patient with all my questions and concerns. Thank you!

LetterNine has an immediate generated response to let you know that your request has been received, followed very quickly by a technician with a solution, or question in order to help.

They are responsive to the needs of the company along with the individual needs. They quickly respond to support emails and correct the issues when they arise.

Letternine always responds to my tech issues promptly and they always fix the issue. They are also always very kind and patient-especially Peter. I would recommend this company to anyone!

I can't say enough good things about Letter Nine. Every time I've had an issue - big or small - they've responded quickly, professionally, and effectively. Their team truly knows what they’re doing and always finds a solution fast. It’s such a relief knowing I have a reliable IT company that I can count on. Highly recommend them to anyone looking for top-tier tech support!

Absolutely stellar support every time. Issues are resolved within an hour of tickets being submitted. I definitely recommend Letternine to everyone!!

Excellent and speedy service as usual!!

Tyler was super-fast in getting my laptop setup correctly with both my email addresses. In addition, we were able to reset passwords and get me on my way. I love that they can connect from anywhere and get it done!

LetterNine has continuously been responsive providing IT support and even helping us evolve to using SharePoint. They are a great asset.

Great talented people with the necessary knowledge to handle our IT needs.

Perfect service...yet again!!

Very kind and resolved the issue quickly and satisfactorily

Letternine is very responsive every time I have any issues, and doesn't close the ticket until I'm satisfied.

Love these guys! They're extremely responsive. They're all really nice. They always solve all of our tech issues. I highly recommend this company.

I always receive immediate assistance to my requests. LetterNine resolves my issues every time and quickly!

LetterNine is responsive, creative and easy to work with! They have been a fantastic resource for many years!

Amazing, quick and friendly customer service. Letter Nine always goes above and beyond to resolve any questions or concerns we may have. They stay on top to ensure high quality customer satisfaction.

Excellent service as always -- They even contacted me prior to office hours --- very impressive !!!!

They called back even though I cancelled the ticket, just to make sure that everything was up and working, always very nice.

It was a challenge but Jacob was able to get the answers to resolve the issue and I am happily up and running again! Thanks Jacob!

Very fast and efficient assistance

Adobe was having issues closing a PDF file. Jake made some modifications over the weekend, and now we have no issues. Quick and thorough.

The team at Letternine has been tremendous! We have multiple locations and whenever an issue arises, they are always there to help! Very timely and professional.

LetterNine is always very thorough to research and resolve issues in a very timely manner. They will work around your schedule to work on the matter when it is convenient for the user. They will involve you in the process so you have input on how the matter is corrected or improved. Donna H.

Alex was super helpful and nice in fixing my printer difficulties and providing advice/instruction after a spam email got my password

There were several items we had to change over since a new computer was installed and loading programs into the drive. A list was made and it went pretty smoothly from start to finish. I am a Carpenter and not a desk guy but, I definitely needed help setting things up properly with passwords and so on.

For an outsourced resource, Letternine is very prompt with responses to issues that arise. Willingness to take on issues with third party entities is appreciated.

Aidan made it a breeze to execute what needed to be done. Quick and painless!

Strong customer service, quick response time and proactive approach to the IT business needs of our company.

Jacob knew exactly what to do, was very helpful, and remedied the issue quickly.

I highly recommend LetterNine! They have a high level of technical expertise and always address my problems in a timely fashion.

Letternine has always been very efficient and helpful with all our issues. As accounting manager for many years, it was vital that their response time was quick and effective which was the case through the years. Attentive and problem solvers was the consistent scenario! Thanks!!

Service was prompt and Accurate problem solved.

LetterNine support has been excellent with taking action and resolving all requests in a very timely manner.

My request was answered in a timely and helpful manner!

Because you guys rock. Knowledgeable, responsive and great problem solving skills plus the whole L9 team is friendly and easy to work with.

Best IT support ever!!

As is always the case, LetterNine came through and quickly solved mycomputer issues. Such a great team and much appreciated.!

Peter called me and walked me through the steps I needed to take. I had some work to do on my end, but I got it done and the issue was fixed up quickly.

Aidan helped me with my issue today. Your team is very prompt and helpful. Thank you all for your help

The entire team has always been extremely knowledgeable, responsive & friendly! Everything you would want in an IT team!

Fantastic service. Quick response, and they stay on a problem until it is solved.

The team at LetterNine is awesome. They are always prompt with their response, and they always find a solution.