Security-first, by default

Protected onday one

Here's exactly what's guarding your business from the first day we manage your IT, and exactly which plan each layer comes with. Included in your rate, never an upsell on top of it.

N°01The stack

Nine layers,
on from the start.

Every layer explained in plain English. All nine are in the package - none of them is an upgrade you find out about after a breach.

01

Baseline endpoint protection

Managed antivirus and anti-malware, with our hardened baseline enforced on every device we manage.

02

Patch management

Updates applied on schedule, so known holes get closed.

03

Endpoint detection & response (EDR)

EDR: software that catches and stops threats on your devices in real time.

04

Email & phishing defense

Stops scams and fakes before they reach the inbox.

05

Multi-factor authentication

MFA: a second check beyond your password, enforced across covered accounts.

06

Conditional access

Sign-ins checked for who, where, and what device. Risky ones blocked.

07

Microsoft 365 hardening

Your tenant configured to security best practice, not the defaults.

08

Backup & disaster recovery

Backups we actually test, and a recovery plan that works.

09

Security awareness training

Your team learns to spot the threats aimed at them.

Each plan is a superset of the one before it, so Secure carries everything in Core and Complete carries everything in Secure. Support itself is unlimited on all three, Monday to Friday, 8:30 a.m. to 5:00 p.m. Eastern. After-hours and weekends are best effort on every plan. If you need a committed response outside business hours, guaranteed after-hours support is an add-on.

N°02The rhythm

Security isn't an add-on.
It's the foundation.

One weak password or one convincing phishing email is all it takes, and the businesses that prepare are the ones that keep running. We'd rather prevent that day than bill you to clean it up.

01

Day one: the baseline goes on

Whatever your plan includes is switched on at onboarding. Not staged as a roadmap, not sold to you later as an upgrade you should have had.

02

Every day: we watch and maintain

Patching and baseline protection run on every plan. From Secure up, monitoring and response run around the clock, so problems get caught before they're your problem.

03

The bad day: the plan runs

Tested backups mean you keep running while it's handled. Full incident response and forensics are scoped as their own engagement, so the effort matches the event.

N°03The watch
A LetterNine engineer monitoring systems at dual screens

There's a real person
behind the monitoring.

Alerts don't just pile up in a dashboard. Local engineers watch, triage, and act, so the problems that matter get caught and handled before they ever reach you.

Want to see what's
protecting you now?

A free security review: we look at your current setup and show you the gaps, in plain English.

or call 440-546-4995