What we do

One partner.The whole picture.

Support, security, cloud, and strategy under one roof: unlimited support on one flat monthly rate, with a one-year agreement rather than a multi-year lock-in.

Get your free IT assessment Common questions
N°01The stack

We fix the cause, not just the ticket

A ticket is usually a symptom. We manage the whole picture, so the same problem doesn't keep coming back.

01

Managed IT & helpdesk

Proactive maintenance and fast local support. We catch problems before they become your problem - one flat monthly rate.

02

Cybersecurity & compliance

Layered protection and continuous monitoring, aligned with your industry's standards - explained plainly, never fear and upsells.

03

Managed cloud services

We plan, migrate, and manage your cloud so your team works from anywhere - without losing control of your data.

04

Backup & disaster recovery

Automated backups and a tested recovery plan. Hardware failure, ransomware, deleted file - you're back up with your data intact.

Also on the menu: AI guardrails and strategy, so your team can use AI without putting the business at risk. Ask us

N°02The people
Two LetterNine engineers working at their desks in the office

Real local engineers.
No call center.

When something breaks, you reach a person who knows your setup and works right down the road - not an offshore queue reading from a script. They stay on the problem until it's fixed.

Meet the team

N°03The standard

Secure, simple, and fully managed

Easy IT means your technology is handled. What that looks like - and what it doesn't.

Random fixesWhen IT lacks alignment, every problem becomes a distraction that slows your momentum.
Strategic alignmentWe tailor every solution to your business goals, so tech always supports your long-term success.
Confusing expensesBlock hours and hidden fees create financial uncertainty and complicate planning.
Predictable costsOne fixed monthly rate keeps your IT spend steady and removes billing surprises.
Disconnected supportOffshore teams and long queues lead to frustrating delays and unresolved issues.
Human-centered supportOur local team solves problems quickly - no scripts, no frustrating handoffs, no language gaps.
Reactive headachesWaiting for something to break before acting costs more time, money, and trust.
Proactive careWe maintain your systems continuously to prevent downtime before it ever starts.
N°04The deal

One package. Nothing to decline.

One package, not a ladder of tiers. Everything in it is required by our technology standards, so there is nothing to decline and no "upgrade for security" conversation later.

Per workstation

Counted from your asset inventory, through our monitoring agent

Monitoring, patching, endpoint protection, asset management, help desk and documentation

Per person

Counted from each security service's own automatic discovery

Email security, Microsoft 365 backup, security awareness training and AI governance

Per server, site or tenant

Counted from what is actually present in your environment

Server management, network management and Microsoft 365 tenant administration

A quote shows a few different lines because the meters differ, not because anything is optional. Each one is counted automatically rather than self-reported.

People without their own computer are covered too. Field staff, shift workers sharing a station and executives on personal laptops still carry email security, backup and training, so nobody falls through a gap just because they do not have a desk.

See how flat-rate pricing works

N°05The standard

We tell you what we can stand behind

Every device and system gets one of three classes when we onboard you, and it is written down. If you would rather keep something that falls below the standard, that is your call - we record it and you sign off, so nobody is surprised later.

Standard

On our recommended platform. Proactively managed, fastest response, covered by our service targets.

Supported

Works, but outside the standard. Best effort during business hours at a longer response time, and not covered by the service targets.

Unsupported

We refer you to a vetted partner, or quote a project to replace it. We will not pretend to manage something we cannot.

N°06The start

Three easy ways to start

No pressure, no obligation.

01

Get a free IT assessment

We review your setup, flag the risks, and show you the fix - the fastest way to see how we work.

Book your assessment
02

Get our security tips

Plain-English guidance on threats and modern IT - no jargon, no spam.

Stay in the loop
03

Ask us anything

Wondering about anything IT? Call 440-546-4995 and ask a real local person - no strings.

Call us now
N°07The word

We let our clients do the talking

“I highly recommend LetterNine! They have a high level of technical expertise and always address my problems in a timely fashion.”

KK Ken Kerek · Twinsburg, OH ★★★★★

“For an outsourced resource, Letternine is very prompt with responses to issues that arise. Willingness to take on issues with third party entities is appreciated.”

MB Michael Bauer · Beachwood, OH ★★★★★

“LetterNine was very prompt with the response.”

MB Mallory Batchler · Charotte, NC ★★★★★

“The team at LetterNine is awesome. They are always prompt with their response, and they always find a solution.”

Mallory Elenowitz · Charlotte, NC ★★★★★

“Tyler was totally prepared for what needed to get done and completed the process easily and quickly making sure I had access to everything I needed. He is very easy to work with and understands what I am saying even when I don't! Thank you Tyler for making my job easier.”

DG Diane Gamez · Cleveland, OH ★★★★★

Read every review

N°08The questions

Good questions, straight answers

What types of businesses do you work with?
We support small and midsize businesses across a range of industries, including healthcare, finance, legal, and manufacturing. If you rely on technology, we can help.
Do you require long-term contracts?
No. We believe in earning your business month after month. Our services are offered on a fixed-price, short-term agreement basis, so you stay flexible and in control.
What makes your IT support different?
All of our support is handled by local experts. No offshore call centers, no scripts. You get fast, reliable help from people who know your business and care about your success.
How is pricing structured?
Simple, flat-rate pricing with no block hours or hidden fees. Everything is included in one monthly rate, so your IT costs are predictable and easy to budget.
What exactly does "flat-rate" include?
One monthly rate per workstation covers unlimited support, monitoring, patching, and the security layers in your plan. Project work is the line: support restores or maintains what you already have, and a project changes your environment in a planned way and is always scoped and quoted before anything starts. Projects, hardware, licensing, and anything outside your plan are quoted up front, in writing, so the invoice is never a surprise. Most IT providers say "flat rate" and stop there; we would rather show you exactly where the line sits.

Let's take IT off your mind, for good

Book a free, no-strings assessment. We'll show you how simple and secure IT can be.

Get your free IT assessment
or call 440-546-4995